lodge your complaint with customer care. Take complaint number without fail. If problem is solved good.. if not, call them again and tell them that you are going to consumer forum.. even if they didnt budge then go to police station and call from there to operaters executive and tell them complaint number and history of complaint..if s/he listens good if not hand over the phone to police officer..let him/her talk to executive.. then your problem will be solved.. if not then change the operator asap.. no need to lodge formal complaint at police station just a friendly talk with policeman will do..
