These guys splashed big ads on the newspapers about the reduced STD & Roaming charges. I usually call using my landline which comes cheaper. After this announcement, I made a lot of STD calls using Vodafone & when the bill came it was with the old rate. When I call customer care, they are very 'Happy to Help', but are of no help. They say for the new STD rates to be active on my mobile, I need to send an SMS to some number after which the new rates would get activated on my connection. Why make this song & dance on TV & Print when this kind of cheating is going on with almost 10 year olf customers & they reiterate that they are 'Happy to help'. As of they were of some help. TRAI is just to help the operators fight the goverment. Nobody is by the side of consumers. I dont think I can spare the time to go to a consumer court for a few 100 rupees.
