First of all, these trainings provided by RBI will not make any difference as they work on commisions, Once my payment for my credit card was delayed and a collection agent called me, while speaking to him he told that he is paid a commision ranging from 5% to 15% apart from their regular salary(ranging from 4k to 8k). so it does not make difference as he would like to make more money, i.e he will use all practices to recover the money.
I would also recommend that we should have a credit card authority, which can govern these bad practices and bring some fair practices in terms of credit card repayment and collection.
One instance which reminds me of ABN AMRO bank, which goes that they issue you a card and incase you fail to repay the amount for 45 days, they will block your card and will ask you to clear the entire outstanding then they will unblock the credit limit, but even after clearing the entire debt of your card and calling up the customer care for several times, the reply you will get is that your card is been permanently blocked and you need to apply for a new card.......
when these things are supposed to happen why the hell the customer service people does not inform the customer and give false commitments.
