Imagine you are a client HIGHLIGHT THE ADVANTAGES and have a remark on your compettors.. Draft the communication and subject carefully so that it is gone through After 5 minutes of e-mail or if it is a letter after one week place a call.. Display the company website and give a mobile number of the conatct person who drafetd the letter and who is amanging teh show.. You also can have a personal visit to the client and meet the client.. Regards Mahesh nayathil http://www.maheshnbiomedical.com