I agree with your article absolutely 200%. I had completed graduation in Hotel Management & cursing the day I got enrolled in that course till now & maybe for my whole life. After spending so many lakhs for the course, I did not even get peanuts salary which an 10th pass could make.
We were exploited like hell, working in slavery conditions for 16 to 36 hours continuously without getting weekly offs. I am still amazed by the management of hotel & restaurants that how can they recruit such low number of staff for so many guests.
One has to take workload of 3 to 4 persons & keep everyone happy from seniors to guests. We were always told to smile even when our heart was bleeding. There was no sympathy to any staff persons who got ill, he still had to slug it out in unbearable conditions.
Each hotel & restaurant has about more than 500% profit margin & daily sales of lakhs of Rupees. Still they don't want to pay their staff even 1% of this huge share of income. More than 70% staff even don't earn minimum wages approved by the Indian govt.
My advice to each person is simple: don't join any hotel/restaurant even if you are left with no choices in your career.