I completely agree with the opinions written in this article.I work in an IT firm in india where i need to interact with the clients based in USA.Our projects involve multiple people sitting at different locations.When i require some inputs from any person in USA,what i can do is either mail or call over the phone.But quite often these methods won't yield any good results beacause other person doesn't seem to understand our emergency and takes his time to reply.This is heavily impacting my performance as i would be observed by my boss here who only scans my work and doesn't bother what is going out of my scope which is very crucial to successful completition of my task.I don't know how to cope up with this situation and it is mounting pressure on me.