Hi Chetan, Ur book is indeed very good and can say, is close to reality of what youth are facing today. but why have you spoken only about the negative aspects of the call center? many people are not aware of the working situation in the call center. and after reading your book and with the help of media, are seeing only the negative parts. you yourself mentioned in ur interview that people work in call center to get more money or are not quite able to do other jobs well. then there are people who join it for other reasons as well. you didn't have any character mentioning the other reasons. no one who is really keen to work and make a career in call center. ok, the situation u took of a bad manager,could not make Shyam's aspirations come true... but that could happen anywhere.
although i dont work in a call center now, i have worked there in past and have friends whose aspirations have not died.
