First of all I'm reading ur book for the first time while reading this I came to know about ur previos book as well & I want to tell u that Yes what CHetan Mentioned in the book is real thing it happened with one or the other person which was faced by shyam, vroom, militry uncle & priyanka, esha, radhika, How I can say bcoz I'm also working in a call centre Wat i can say now (completed 193 pages) yes I'm totally agreeying to CHETAN & when I complete I'll again place one more comment 4 u so please wait for me to complete the book. thats all i need to say now.