It was an interesting article. In fact, I would like to share my experiences with ICICI. I had a salary account with ICICI Bank. They gave me a credit card, which was told to be free of cost for salary account holders. For the 1st year, every thing was fine. Then, the next year, they send me a renewal chrage bill, which I did not pay, and called their toll free number to deactivate my card. Instead, the company deducted some amount from my savings account as payment towards credit card renewal. I again called the toll free number and told them to deactivate my card number. Instead, the fellow offered renewal at Rs. 150 in place of Rs. 750.
After a bitter clousre to the episode, I removed my salary to another bank.
Then, I decided that I should invest in stock-market and as I already had an account with ICICI, I just went to get DEMAT facility. To my surprise, I found that they had deducted about Rs.1000 for not maintaining minimum balance. They had done this earlier also but had refunded the amount on my objection. So, this time again, I met their representative, but the entire thing stretched long and became so bitter that I annoyingly, closed the account. My Rating: POOR