I agree with this, why has the name of the article been given as "Cons more than pros"???! Why does rediff want to mislead readers like this, when so many millions of people log on to rediff every single day?!?!? It, being a public media, should act responsibly and is, instead, trying to tarnish the image of the call centre/BPO industry. I myself have not worked in the industry but it provides employment to over a million people (for your information, the IT and BPO sectors combined at the end of March 2005 provided employment to over 1 million people and as per NASSCOM's target is expected to hit 2 million people by 2008.). Given these statistics, it is vital that the industry be promoted and not put down. Please act in a responsible manner.
