Hi This is Kavita. I have been in service industry for 6 yrs now and have attended and conducted many trainings on technical support.However I feel that apart from technical competency what matter most is how you make a customer feel. There is where soft skills creep in.Many organizations do not understand the importance of soft skills as they seem to be very general things of day-today life. But analyzing and polishing the soft skills of employees can do wonders to the company and especially in customer service this is very important.
