Its good to read such articles because professionals like us need this. Infact I am myself facing a soft skill issue in my work place and though I am absolutely right however considertation is being given to the other person who is doing an incorrect thing and has raised this issue just to divert attention and gain importance. I hope this will let me handle the issue in a better manner and I will be able to bring in limelight the guilty. Also request you to kindly send me such articles on my personal id if possible.