I had a bitter experience with ICICI Bank representative office in Dubai. I am from Andhra Pradesh and I have a plot in Bangalore. I wanted to constructed a duplex house in Bangalore and applied for a home loan through ICICI Bank representative office in DUBAI.
When I went to see them, I was not allowed to see any officers inside, instead the receptionist is handling all the customers. When I applied for the loan, he refused to acknowledge the loan documents saying it is only a representative office and not a branch.
After going through the papers, he said my loan may not get approved since the power of attorney is "not permenant resident of bangalore city". I told him that any indian resident can be the POA for anywhere in India. He started arguing and with great difficulty accepted the loan application.
After a week he called and said that my loan got rejected, no reasons were given, nothing in writing. When I insisted for the refusal in writing, he promised that they will ask their Mumbai branch to send a letter which never arrived even after a year.
I took the same papers to HDFC and got the loan approved within a week. Now I am a happy customer of HDFC.
