The good thing about the BPO industry Than Hotel Industry as in the article,is that it is not confined to any particular industry segment or even specific skill sets. There are opportunities across different verticals (telecom, IT, banking, finance, retail, etc.).I believe that call center experience helps build confidence and develop communication abilities. These are very important traits for success in today's world for Any industry including Hotel management.Currently, most of the work being outsourced to India is not very high end. It is typically transaction-oriented work in back-office or scripted, repeatable, definable work in customer support. However, as India matures as a location for BPO delivery and as Indian companies increasingly move up in the value chain, I think there are going to be several higher end processes that will get offshored to India.
