There are many articles written aganist BPO's that they are bad etc etc. I dont understand these people. Who said its so bad. There maybe ups and downs - but thats there in all the business. Who can gaurantee that Aarti's son's career will flourish in the hotel business. It may turn out to be worse than she thinks it is in Call centers. Even programmers complaint of their jobs in IT industry. It all about attitude. People who are not in BPO's love to loathe it !!!