The counselling being provided is useless. The response to all questions is that you ought to have command over the English language. I believe her understanding of the BPO industry is limited to voice based BPOs. There are BPO organisations involved in a lot of work such as outsourced HR activity etc where functional expertise is of prime importance and command of the language is just an added advantage, which is the case with every line of work and not just the BPO industry.
