The problem of proper Management is more in captive BPO's. In our case the problem is more acute. we have people who do not know proper english who are in asst managers. They cannot talk English without a neutral accent.
A contract is pronounced "Contraaaaaact", expect is pronounced as "Expaaaaaaact", operations is referred to as "Dhanda"!!!!!. Middle management is playing with the careers of youth who are in the initial phase of their careers by giving a negative image of what leadership is.
