There may be some truth in the article "I'll never work in a call centre" but every company is not that inhuman in its operations and approach. Eventhough I have never worked in a call center but i am sure that this kind of atmosphere is not everywhere. Infact I am looking for a job at a call centre. To get something you have to loose something. It's ok that money is not everything but you have to work really hard to earn it, irrespective of the field which you chooses.
I have a complete different attitude towards call centres and I am positive to work at such places.