The BPO and ITES based economy is going to play a dominant part...at least in this country.So work at this services cannot be neglected..if not rerverred.
The only issue here is to have a sunchronized HR model to take care the employee issues.Suitable Job analysis,job design and job enrichnent practices needs to be explored to suit the working model to improve the operational efficiency of the system.Motivation should be the equally imprortant priority.So it is not the employees, rather , gurus and HR bosses to sit down and devise the correct and realistic work method.
BPO services is crowded by the age group 20-28 at most of the cases.The occupatioal health and hazard may not be visible in this group at once, however they creep from behind and becomes more ruthless when the age goes by.HR has to have the constant rehabilitation mechanism for these aspects for call centre workers.This may be enforced and enacted by a suitable goverment law.
