I think it's even worse what has been said in the article.
I had this opportunity to speak with HR Manger of a blue chip company and BPO Sales Manager.
If you look into how many hours people work each day, how much time they have for lunch and how much pressure everyone have at work and the way it's effecting the standard of life is shocking.
Obvioulsy it will encourage people to go overseas and discourage Talented NRI to come back to their country.
I am not taking about what law which has been always there on the paper, where I am coming from is the practical environment in work place.
It's definealtey slave mentality and a sense of being insecured and the companies taking full advantage of it.
I totally agree with the fact that call centers donot obey labour laws. They make the life of an young boy/girl miserable by extending their working time upto 11 hrs a day at an odd time. There is no holiday even for any religius festival.
The culture is ugly. It is not a wrong term to be called as slave ships
What a load of bollocks. Do the people who conducted the study feel that people working for the BPO industry are doing a favour and so should not be monitored on the job? Either that or they probably dont do any work themselves and have had it too easy.
I am pretty angry on seeing words being used for Indian youth. If they decide to work, people like you won't let them work. Actually I feel you people are more jealous of the people doing well there and as such you people use such words as cyber-coolie, slaves. The same people who does the same job in India, you people treat them with contempt, but as soon as you take a flight and reach NY or London, you will address the people doing the same job(sweeping) as SIR. That's you.. Hypocrates.
With due respect to all the big names mentioned in the article, my comments is just my observation about a graduates' philosophy of a job and human resourcing. To an extent the report speaks the truth, that a prospective employee is shown a rosy picture before he/she actaully views the reality. This situation has risen due to the conventional thinking which has long been prevalent in India. Majority of the people pick up a job on someones advice without doing their self analysis and understanding the requirements of the market. This thought process is further supplemented by our educational system which never teachs pupil how to question and how to groom once analysis. The author cannot blame the human resource of such a situation. The reports finding about people being asked to quit if they don't attain targets is correct. But I really can figure out whats wrong in it. There has to be a performance measurment test which everyone has to go through, out of which some are promoted while others are asked to improve. Afterall the organisation is here to do some business. I believe no organisation fires any employee without giving him enough warnings or proper training or retraining.
Kudos to the VV Giri institute of labour reforms. It is very true that the work atmosphere in most of the BPOs & call centres is pathetic. All the companies present a rosy picture and when people join there, it is nothing but bonded labour.
Especially the ones managed by the indians is very pathetic and the ones managed by foreigners is much better and needs to be commended unlike our desi babus.
RE:Very True
by Kunal on Nov 03, 2005 06:53 PM Permalink
A person joins a job to find job satisfaction and good life. If a person leaves one BPO after getting trained it is due to overburden and a bad working en´vironment. Giving training and employment does not mean that a BPO buys a person's individual and personal life. They have to reapect a human and take care of its social needs.
The higher pay offered by any BPO to a fresher has to be accepted as investment by the company.Therefore,the company must be allowed to decide the return it expects from the employee hired and being traind by them. After gaining experience the employees change their place of employmentaccording to their ability aand never feel unhappy.So,it should not be seen as slave ships.
I agree with the comment 'Slave Ship' when it comes to BPO and IT industry in India.A better coinage could be a 'Sex Trade' or 'Brothel'.Indian people are sold on thir skills and ability to take up unending hours of routine 'dry'jobs' that the West detest.
Even being in US,I see that all Indians work more hours than needed and do coding jobs that a US 'buddy' will not want to do.
I am convinced that under the disguise of glossy and chic' IT environments and pep-talks, there is a young talented Indian who is slowly killing his youth,joy and family life,in the hope of making a few more 'bucks'.
I also feel that in this kind of model (Of cheap labor and English speaking skills),China and East-Europe can over-take us, where they just need to cross the language barrier.
