BPO companies should be competitive and with effective staff members that renders quality services to its clients. I agree that it is very important to protect and safeguard the customers. It is also important that the chosen BPO company like gives their customers the confidence that they can check what their hired staff is doing at the moment, so like having a screen capturer for the customer to see whether his/her outsourced staff is on the right track.
A great & knowledge enhancing article. The article very clearly outlines the BPO operations & very clearly brings out the detailed level information on the working of a BPO industry.
