More such innovative methods have to be undertaken if India wants to be cost effective.Right now India benefits from the lower cost of employees, but the wage level will go up to international levels, then the effect of such cost saving but effective measures will show their value. But Indian companies in general forget their customer when the sale is over especially in the consumer industreis. Long term concern towards customers is lacking in the real sense.
HCL is not the only company which has this system in place. So many company had this system already in place before HCL (i think). Better have a look at Bangalore having cos like TI,Intel, etc. etc....
Anyway enjoy the ticketing system.But to be more frank sometimes ticketing system is just a ticketing system only, there is nothing HUMANE about it.
Lots of companies have been having this "unique" policy for a long long time. Sun Microsystems has been using the Service Desk ticketing system for a long time. Journalists need to do a little research before publishing articles of accolades like this.
