I started my career in a call center though I am a first class Computer Science BTech student. I have little bit of software experience also.
I completely agree that at the initial stage you will hardly find any time to breath but I learnt a lot from it. It tought me that success doesnt come that easily. Hard work and good work always pays off.
I found this industry (ITES/BPO) more challenging and interesting than software. last year at this time I was getting a salary of 6500/-. Now I am getting more than 25000/- per month. Also I will be going to UK very shortly for about 6 months
Now I dont have much pressure or may be I have got used to it. I work in daytime or night shift according to the need.
I dont know why people see this job at an inferior level.
Work hard towards your goal and interest; you will find the world behind you
Im sure, many if not even most people will find call center jobs to be tough. They are as exhaustive as full day of physical labor. There are less takers for such jobs in the western countries.
Well ... thats why these jobs are coming to low wage country like ours.
People who take up these jobs should assume these facts and plan to take them up only for short duration to make some money.
what else do the 1000's of unemployed graduates do!!!!! there r 2 lakh engineers graduating in karnataka every year...hardly 10%of these get non-BPO jobs...what do the other 90%do???
After hearing I always remember the post world war days where people work like a slave.If a man does not have freedom what is the use of this service. This will created stess related diseases and few are under various diseases. Some changes required immediately
Unscruplous operators exist in any business or industry. Even in the manufacturing industry, one finds factories that do not overwork their employees and offer them excllent work conditions. On the other hand there are people running "sweatshops" that flog their workers. In the absence of effective implmentation of labour laws, these outfits will always flourish.
Fact is, people like Subhash Mukherjee always have a choice. To choose a more employee-friendly organisation. And there are many. To demonise the entire industry, because of one bad experience is not right.
As for the money, you can make enough to support your higher studies. Even tho' you're proud of your monthly paycheque, you'd realise in time that it doesn't justify the health problems, long nights, defunct social life, family pressures, etc etc.
Remember BPO's and Call Centers survive on paying yesterday's salaries for tomorrow's talent. There is a life outside call centers. If you can force your self to take your mind off the pseudo-perks, may be you'll actually notice the opportunities slipping you by.
Natasha Rodricks
The ability to deal with people is as purchasable a commodity as sugar or coffee and I will pay more for that ability than for any other under the sun. John D. Rockefeller (1839-1937) American Capitalist and Philantropist
RE:Call centers..Death traps..what's the difference?-Part II
by Fareed on Nov 20, 2004 02:48 AM Permalink
Excellent answer. But , the question is.. Will there be call centers for indian customers ?? and if yes... Who will be willing to work for us??
Remember that a job in a call center is just that...a job. By any stretch of imagination, never confuse it with a career. Mammon, conversing with foreigners, the classy interiors, the hip employees, the cafetaria, the workplace is all very inviting prima facia and the precise reasons that would lure you to work there. But it is these very perquisites that end up as reasons for wanting to throw in the towel and leave. the cafetaria is a far cry from healthy food and burgers and pizzas could never replace dal-chaawal. once their accent and their grievances wear off on you, your foreign customers end up being just a pain at the wrong end.
i used to train for call centers in soft skills, telephone etiquette, accent, etc at a consultancy for call centers in Pune. I left within 2 months. There is no future career prospects in it. How many actually end up climbing the corporate ladder to become team leaders? What are your skill sets after you leave, besides conversing and pitching in an accent? Where do you stand with your already settled peers?
